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Aloha Massage Kauai

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Client-therapist matches

From the "Massage Therapists and Bodyworkers" professional organization:

Their Question:

Have your ever "fired" a client. What reason did you offer?

Our Answer:

Not every therapist is the perfect match for a particular client's needs. Whenever we feel like no-one in our organization can properly meet a particular client's needs, we refer them to someone who can (the most common referrals having to do with cost, or requests for services that a different class of bodyworkers is best-suited to provide). We don't think of this as "firing" the client, more like directing them towards a better match for their needs. When put this way, clients are usually grateful (rather than resentful), which is ideal, tactically speaking.

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